Application Specialist

first_imgPosting Details Job TitleApplication Specialist Application Instructions Department Code36301-1600 About the Syracuse area LocationSyracuse, NY Job CategoryStaff In addition to completing an online application, please attach aresume and cover letter. Qualifications Unionized Position CodeNot Applicable Responsibilities Experience with NetSuite Enterprise system preferred andmaintenance of an enterprise solutions. Strong problem-solvingskills with an emphasis on software knowledge, installations anduse. Experience with go-live and post go-live preferred. Experiencewith People Soft preferred. General understanding of internetprotocols including DNS, SMTP, POP3, IMAP Experience with databaseadministration, including configuration, design performancemonitoring, security, troubleshooting, backup and data recovery.Experience with cloud services. Skill to interact and communicatepositively with other staff and customers. Ability to create clearand effective policy and disseminate the information. Skill andability to handle stressful situations, multiple deadlines in acalm professional manner. Knowledge and ability to effectivelyutilize equipment in daily routines as well as unforeseenemergencies. Monitor all the software application required for the successfuldaily campus store and retail operations. Collaborate with systemprovider to ensure proper integration of the applications. Workclosely with provider and related vendors to troubleshoot problems.Maintain and respond to help ticket system to address performanceissues. Develop test plans to verify logic of new or modifiedapplications. Install and monitor required updates to keep systemrunning optimally. Maintain system documentation, formulate, anddefine system scope and objectives based on changing user needs.Understand the workflow and process requirements of business unitsrelated to the application. Provide advice and training to endusers. Analyze and revise existing system logic difficulties anddocumentation, as necessary. Maintain compatible system hardwareand suggest upgrades as appropriate. Install, or upgrade systemsoftware where appropriate provide routine automation; maintainsecurity policies; troubleshoot; train or supervise staff; or offertechnical support for projects. Work collaboratively with the staffof ITS and Data Systems of Auxiliary Services where appropriate tomaintain university compliance and security. Syracuse University is an equal-opportunity, affirmative-actioninstitution. The University prohibits discrimination and harassmentbased on race, color, creed, religion, sex, gender, nationalorigin, citizenship, ethnicity, marital status, age, disability,sexual orientation, gender identity and gender expression, veteranstatus, or any other status protected by applicable law to theextent prohibited by law. This nondiscrimination policy coversadmissions, employment, and access to and treatment in Universityprograms, services, and activities. Physical Requirements Job TypeFull-time Job #036763 FLSA StatusExempt Syracuse University maintains an inclusive learning environment inwhich students, faculty, administrators, staff, curriculum, socialactivities, governance, and all other aspects of campus lifereflect a diverse, multi-cultural, and international worldview. TheUniversity community recognizes and values the many similaritiesand differences among individuals and groups. At Syracuse, we arecommitted to preparing students to understand, live among,appreciate, and work in an inherently diverse country and worldmade up of people with different ethnic and racial backgrounds,military backgrounds, religious beliefs, socio-economic status,cultural traditions, abilities, sexual orientations and genderidentities. To do so, we commit ourselves to promoting a communitythat celebrates and models the principles of diversity andinclusivity. Job Posting Date01/19/2021 Full Consideration By Staff LevelS4center_img Quick Link Tools/Equipment Syracuse University has a long history of engaging veterans and themilitary-connected community through its educational programs,community outreach, and employment programs. After World War II,Syracuse University welcomed more than 10,000 returning veterans toour campus, and those veterans literally transformed SyracuseUniversity into the national research institution it is today. TheUniversity’s contemporary commitment to veterans builds on thishistorical legacy, and extends to both class-leading initiativesfocused on making an SU degree accessible and affordable to thepost-9/11 generation of veterans, and also programs designed toposition Syracuse University as the employer of choice for militaryveterans, members of the Guard and Reserve, and military familymembers. Monitor all the software applications required for the successfuldaily campus store and retail operations. Collaborate with systemand software provider to ensure proper integration of theapplications. Work closely with provider and related vendors totroubleshoot problems through resolution. List problems forcorrection and monitor the point of sale system and requiredsoftware applications. Document and analyze potential correctiveactions and communicate with vendor and affected staff.Troubleshoot and repair devices that could include networkswitches, routers, printer servers, remote access services, andcloud services. Direct vendor to ensure proper integration of theapplications.Plan, coordinate, test and communicate changes, upgrades,maintenance schedule and new services required for optimal systemutilization. Develop test plans to verify logic and workflow of newor modified applications. Install and monitor required updates tokeep system running optimally. Maintain system documentation,formulate, and define system scope and objectives based on changinguser needs. Understand the workflow and process requirements ofbusiness units related to the application.Manage appropriate hardware keeping it up to date and functioningwith required software, suggesting upgrades as appropriate.Install, or upgrade system software where appropriate promoteautomation; maintain security policies; Evaluate current proceduresand practices for accomplishing department objectives and developand implement improved procedures and practices.Oversee and maintain access controls and security clearancesaccording to store policies and procedures. Provide advice,guidance and training to end users including full, part-time andstudent staff. Troubleshoot; and offer technical support forprojects. Offer best practices standards. Monitor system usage toensure proper utilization and maximum success. Analyze and reviseexisting system logic, as necessary. Set up administrator andservice accounts including use of hierarchy and restrictions basedon necessity and security. Regularly develop training sessions withthe introduction of new or updated software.Work collaboratively with the staff of the University’s ITSdepartment and Data Systems of Auxiliary Services where appropriateto maintain university compliance and security of the system.Ensure our campus wide integrations are transferring correctly andwith accurate timely information. Compile and monitor agreementsneeded to purchase additional equipment or for licenses renewalsand collaborate with appropriate university officials.Maintain current knowledge of relevant and emerging technologiesand business processes. Review the governing regulations to ensureproper store support. Responds to events that could potentially bea security threat to the store, personnel, and property. Managebackup process and perform data recovery as needed. Log and trackservice requests in the established ticketing system, prioritizeand escalate jobs as required. College Degree preferred in a related field, such as computerscience, information technology, electronics engineering, orcomputer engineering. 5+ years in the computer related field withStrong and expert proficiency with MS Office applications, hardwareand software maintenance. Experience with Business OperatingSystems required. Oracle NetSuite Enterprise System preferred.Point of Sale ( POS ) experience preferred. Experience in a fastpaced retail environment a plus. CampusSyracuse, NY Syracuse is a medium-sized city situated in the geographic centerof New York State approximately 250 miles northwest of New YorkCity. The metro-area population totals approximately 500,000. Thearea offers a low cost of living and provides many social,cultural, and recreational options, including parks, museums,festivals, professional regional theater, and premier shoppingvenues. Syracuse and Central New York present a wide range ofseasonal recreation and attractions ranging from water skiing andsnow skiing, hiking in the Adirondacks, touring the historic sites,visiting wineries along the Finger Lakes, and biking on trailsalong the Erie Canal. Syracuse University is a private, international research universitywith distinctive academics, diversely unique offerings and anundeniable spirit. Located in the geographic heart of New YorkState, with a global footprint, and nearly 150 years of history,Syracuse University offers a quintessential collegeexperience.The scope of Syracuse University is a testament to its strengths: apioneering history dating back to 1870; a choice of more than 200majors and 100 minors offered through 13 schools and colleges;nearly 15,000 undergraduates and 5,000 graduate students; more thana quarter of a million alumni in 160 countries; and a studentpopulation from all 50 U.S. states and 123 countries. For moreinformation, please visit DepartmentBookstore-Main Pay RangeCommensurate with Experience Commitment to Supporting and Hiring Veterans Job Description Commitment to a Diverse and Inclusive Campus Community About Syracuse University Hours Application Deadline EEOC Standard University business hours8:30am – 5:00pm (academic year)8:00am – 4:30pm (summer)Hours may vary based on operational needs. Job Specific Qualifications Message to Applicantslast_img

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